Information Collected by the Company
Personally Identifiable Information (PII) means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. When you use our Website or SERVICE, COMPANY may collect from you PII of principals, employees, agents etc.
NPII means any information that cannot be used to identify an individual and includes originating IP addresses, backend logs etc. that our employees have access to and portal web pages that have been viewed by you and your Authorized Users and employees. Please note that, PII and NPII will hereinafter collectively be referred to as the “Information”.
Purpose and Usage
We will collect and use your and/or your Authorised User(s) Information for certain purposes, such as:
a) To register and allow you and/or your Authorised User(s) to use our SERVICE and to grant you and/or your Authorised User(s) access to our Website and SERVICE.
b) Understanding your and/or your Authorised User(s) use of our Website and SERVICE for improved overall use;
c) Provisioning of notifications through SMS and/or e-mail regarding missed calls;
d) Call analytics such as understanding the manner in which your business functions, provision of training and analysing call patterns and call reporting, agent productivity, team efficiency etc.
e) Notification of technical updates.
f) Improvement of the content and functionality of our Website and SERVICE and/or informing you about our Website, SERVICE either directly or through a third party.
We need to collect your personal data to give you secure access to our SERVICE. Your PII is necessary for this. We also use this data to understand your expectations from the SERVICE and your usage. We use this information to improve the SERVICE to help us serve you better.
We use and will continue to use Google analytics to advertise online.
You understand that the Information, to the extent consisting of details relating to the manner and mode of payment of Charges for the use of our SERVICE (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you and/or your Authorised User(s) while making payment of Charges: (a) goes through the safe and secure transaction process provided by our payment gateway partners; (b) goes through the Visa, Mastercard, PayPal, Stripe or other payment gateway secure pages, as the case may be, based on your payment method/(s) in order to prevent any misuse of your payment details; and (c) that such payment details are not shared with us.
Whenever you make a payment, it goes through a secure transaction process provided by our payment gateway partners. They keep your information such as the details of your bank account, credit card, debit card, net banking, etc. completely safe and do not share it with us.
Access to Third Party Websites
If you visit, access or use any Third-Party Website via a link in our SERVICE, make sure you read their website related policies (which are independent of our policies).
Transfer of Information
We, or any person on our behalf, may transfer your and/or your Authorised User(s) and/or your end user’s Information for the purposes mentioned above to any other person or body corporate in relation to the purpose of this Agreement.
Some of the reasons for which we may transfer the Information includes:
a) Transfer to third party Web Servers and/or other servers that may be located anywhere in the world.
b) Transfer to our software development partners, if required.
c) Providing information to regulatory and government bodies.
Processing of Information by Third Parties
We work closely with third parties for developing our SERVICE. We may disclose the Information to such third parties engaged by us. However, we will make reasonable commercial efforts to ensure that such third parties keep such portions of the Information that they may receive from us confidential as per industry standards.
We may also disclose the Information in the circumstances set out herein below:
Statutory or Legal obligations: We may disclose the Information collected by us if required by law, or if we believe in good faith that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend our rights and/or property, or (c) to protect the property or safety of the users of our Product or Website or any third party.
Reasonable Security Practices
We implement industry standards of security practices and procedures.
Withdrawal of Consent